COVID-19 Announcement - The good news is that we are open for business and making a few changes to how we can operate to focus on the safety of our employees and all of our awesome customers! At the moment, we have increased our capacity and currently processing orders in 24-72 business hours (not including weekends), with most orders shipping out to carriers in less than 24 business hours unless stated otherwise. Once a package is ready for shipment, a Tracking email will be automatically sent out and the package will be handed off to USPS / FedEx. All orders that are successfully placed will be shipping out.
NOTE: Due to COVID-19, we have noticed that USPS are experiencing delays in scanning and processing on some shipments at this time. Please note that delays might occur with your order so we recommend to wait patiently for up to 3 business days for Tracking to update once you have received a Tracking email. You may contact your local USPS or delivery person for updates in regards to regular mailing services.
We will update if there are any news regarding the current situation. We greatly appreciate your patience and understanding.
Free Domestic U.S. Shipping on Orders Above $75
Note: Option available whenever the final cart price is above $75 after coupon code or any special discounts. You must select Free Shipping during checkout to be eligible and it will be shipped with First Class, which can take the full 48 business hours to be processed. Please note that we prioritize all paid shipping customers before Free Shipping orders.
When will my order be shipped?
It can take up to 72 business hours to process before it is shipped out for all orders, with most orders sent out for delivery within 24 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. After the processing period, a tracking email will automatically sent to the email on the order to showcase that the package is ready for shipment and sent to USPS for shipping deliveries. All shipping transit times are estimated delivery time.
Note: During the busy holiday season and after holiday sales, processing can take up to 5 business days (usually 72 business hours). Our team works hard everyday to ensure customers receive packages as soon as possible so we greatly appreciate your patience.
We process orders from 9:00AM PST - 4PM PST on weekdays. We do not process orders on Saturdays, Sundays, and U.S Federal Holidays.
Where do you ship to?
We ship to Most States in the United States and U.S. Territories (Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses). For armed forces, please select APO/FPO addresses for the correct shipping method.
For international destination, we are currently shipping to most of the countries. If your country / state is not listed during the checkout process, we are unable to accept payment from or ship to your country at this time. See more information below for international customers.
Please note: Certain orders will be shipped to the cardholder's verified billing address. If we are unable to verify this address, the order will be cancelled without notice. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).
Estimated Transit Times
USPS First Class Mail ("snail mail") 5-10 business days* in transit (4-10 business days during COVID-19)
USPS Priority (standard shipping) 2-5 business days* in transit (3-6 business days during COVID-19)
USPS Operations Date: Monday - Saturday
International Flat Rate Shipping - FedEx Flat Rate Padded or USPS International Priority
APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.
IMPORTANT: Please be advised that all suggested delivery times are Estimated and NOT GUARANTEED (Except Priority Mail Express). Shipping charges are NON-REFUNDABLE.
Also, note that business days do not include weekends or holidays and there is no weekend or holiday delivery for any shipping methods. Some items cannot be shipped using Priority Express method due to the delivery address. Currently, we do not ship to U.S. Territories or APO/FPO.
All non-express orders received by 1:00 PM PST on a business day will ship the same day. Orders received on Friday after 1:00 PM (PST) will ship the next business day (on Monday, unless it is a Post Office Holiday). Cut off time for Express delivery orders to be shipped the same day is 10:30 AM (PST).
All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments. For any reasons that the package incurred any additional shipping costs, such as rejected by customs, wrong address delivery, or sent back to sender from the customer, the additional cost is subject to deduction from the original payment.
TVKE5 is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. Please contact your local authorities for more rules and regulations in regards to electronic cigarettes and vaping products.
Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.
All products sold are listed in US Dollars and will not be automatically converted into your local currency. TVKE5 is not responsible for any conversion fees associated with international orders.
Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays.
For Priority International shipments, tracking will show movement from our facility to the US international Sort Facility and then once it arrives in your country (If you have not receive any update, please contact your local customs agency).
In some instances, large orders of high value are subject to be shipped out with Signature Confirmation at delivery by USPS or FedEx. This ensures the package is safely deliver to the correct destination. If you have any question regarding high value orders, please email our Customer Service team.
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